Contact

Contact

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[title text=”Frequently Asked Questions”]

Please read our FAQ before sending us a message.

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[accordion-item title=”What are the delivery charges for orders from the Online Shop?”]

We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.

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[accordion-item title=”Which payment methods are accepted in the Online Shop?”]

Payments methods include PayPal and Credit cards.

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[accordion-item title=”How long will delivery take?”]

Shipping time varies by location. These are our estimates:

LOCATION *ESTIMATED SHIPPING TIME
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Mexico, Central America, South America 15-30 Business days

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[accordion-item title=”How secure is shopping in the Online Shop? Is my data protected?”]

We offer customers 100% Buyer Protection that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

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[accordion-item title=”I bought multiple items, how come I only received one?”]

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. Please be patient and wait the estimated shipping time before contacting us.

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[accordion-item title=”How do you ship packages?”]

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

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[title text=”Send us an email”]

For all questions, concerns, refunds, or virtual high fives please contact us at info@yupthatexists.com

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